At flowerpotz.store, we want you to absolutely love your new pots and plants. If for
any reason your purchase does not meet your expectations, our exchange policy is designed to
make sure you receive the perfect products for your space.
How to Request an Exchange:
- Timeline: You may request an exchange within 5 days of receiving
your order.
- Condition: Items must be unused, in their original packaging, and include all
tags and accessories.
- Request: Email us at support@flowerpotz.store or use the Contact Us form. Please include your order number and details
about the item you wish to exchange.
What Can Be Exchanged?
- Pots, planters, and plant accessories that are defective, damaged, or shipped
incorrectly.
- Unopened and unused products, including live plants that are in their original pots and
packaging (subject to our live plant exchange requirements below).
Exchange Terms:
- Return shipping is FREE for items that are defective or shipped incorrectly.
For other exchanges, the customer is responsible for return shipping costs.
- We will send you a replacement item of your choice or provide store credit, as you
prefer.
- Products not in original condition or requests made after the 5-day window are not
eligible for exchange.
- Live plant exchanges must be initiated immediately after delivery if the plant arrived
damaged or unhealthy – please include a photo when requesting an exchange.
Non-Exchangeable Items:
- Items that have been used, planted, or altered after delivery.
- Custom or personalized pots and planters, clearance/sale items, or live plants that have
been removed from their original potting.
Need Help?
We're happy to help you select the best pots and plants for your home or garden! If you have
any questions about our exchange policy, please contact us or
email us at
support@flowerpotz.store.
