At FlowerPotz.store, your satisfaction is our top priority. We are
committed to providing high-quality pots, planters, and plants for your home or workplace.
If you are not fully satisfied with your purchase, our refund policy is designed to provide
you with peace of mind.
Eligibility for Refunds
- Refunds are available for pots, planters, or plants that are defective, damaged in
transit, or incorrectly shipped, purchased at FlowerPotz.store.
- Items must be returned unused, in their original packaging, and in resalable condition.
- Refund requests must be initiated within 7 days of receiving your
order.
How to Request a Refund
-
Contact Us: Email support@flowerpotz.store or use our Contact Us form. Please include your order number, describe
the issue, and attach photos if possible.
-
Review: Our customer support team will review your request and provide return
instructions if your item qualifies for a refund.
-
Return: Return the product as per the provided instructions. If your item is
defective, damaged in shipping, or incorrectly sent, we cover return shipping. In all
other cases, customers may be responsible for return shipping costs.
Refund Process
- You will be notified when your return is received and inspected, along with the status
of your refund.
- If approved, refunds are processed within 5 business days to your original
payment method.
- Original shipping costs (if any) are refundable only when a refund is granted due to a
defective, damaged, or incorrect item.
Non-Refundable Items
- Items returned used, not in original packaging, damaged (not due to transit), or missing
accessories.
- Custom, personalized, clearance, or final sale items.
- Refund requests made more than 7 days after delivery.
Looking for an Exchange?
Would you prefer an exchange or store credit instead of a
refund? Simply notify our team when you reach out!
Questions or Concerns?
We're here to assist with any questions about our refund process. Please contact us or email support@flowerpotz.store for prompt
assistance.
